1. Information We Collect
When you engage with Kaiji Textile — through our website, by requesting a quotation, ordering fabric samples, or communicating via email and messaging platforms — we may collect the following categories of information:
- Business Contact Information: Your name, company name, job title, email address, phone number, WhatsApp ID, and shipping address.
- Order & Transaction Data: Product specifications, order history, sample requests, shipping preferences, and payment-related correspondence.
- Communication Records: Emails, chat messages, inquiry forms, and any attachments you provide for quotation or product development purposes.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected through standard analytics tools and cookies.
2. How We Use Your Information
We use the information we collect exclusively for legitimate business purposes related to our B2B textile supply operations:
- Quotation & Order Processing: Preparing price quotations, proforma invoices, and processing purchase orders for bulk fabric shipments.
- Sample Fulfillment: Processing free swatch and sample requests, coordinating international courier shipments (DHL, FedEx).
- Customer Support: Responding to product inquiries, technical specifications, MOQ questions, and after-sales service.
- Product Development: Matching your requirements with our fabric catalog and custom dyeing/sublimation capabilities.
- Business Communication: Sending order confirmations, shipping updates, and relevant product information via email or WhatsApp.
- Website Improvement: Analyzing aggregated, anonymized usage data to improve our website experience and product presentation.
3. Data Sharing
We do not sell your personal information. Your data is used solely for order processing and quotation purposes. We may share your information only in the following limited circumstances:
- Logistics Partners: Your shipping address and contact details are shared with freight forwarders, DHL, FedEx, or sea freight carriers solely for the purpose of delivering your orders and samples.
- Payment Processors: Where necessary, basic transaction details may be shared with our banking partners to process international wire transfers (T/T) or letters of credit (L/C).
- Legal Compliance: We may disclose information when required by applicable law, regulation, legal process, or enforceable governmental request.
- Service Providers: Trusted third-party vendors (such as our website hosting provider and email service) who process data on our behalf under strict confidentiality agreements. These providers are contractually bound to use your data only as instructed by us.
We never sell, rent, lease, or trade your personal or business information to any third party for marketing or any other purpose.
4. Cookies
Our website uses essential cookies and standard analytics cookies to ensure proper functionality and to understand how visitors interact with our site. Specifically:
- Essential Cookies: Necessary for the website to function properly, including session management and security features.
- Analytics Cookies: Help us understand which products and pages interest our visitors, enabling us to serve the textile industry better.
You may disable cookies in your browser settings at any time. Please note that disabling essential cookies may affect website functionality. We do not use cookies for behavioral advertising or cross-site tracking.
5. Your Rights (GDPR & CCPA)
Kaiji Textile respects your data protection rights under applicable privacy regulations, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):
Your GDPR Rights (EU/EEA Customers)
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request limitation on how we process your data.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests.
Your CCPA Rights (California Customers)
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
CCPA Compliance Statement: We do not sell your personal information. Your data is used solely for order processing and quotation purposes. Kaiji Textile does not engage in the sale of personal data as defined under the CCPA, and we have no plans to do so in the future.
To exercise any of these rights, please contact us using the information in Section 6 below. We will respond to verifiable requests within the timeframes required by applicable law — typically within 30 days for GDPR requests and 45 days for CCPA requests.
6. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
Shaoxing Kaiji Textile Co., Ltd.
Keqiao District, Shaoxing, Zhejiang Province
People's Republic of China
Email: [email protected]
WhatsApp: +86 199 5753 2986
USCC: 91330621MAKKNR5J81